At Big Furniture Warehouse we do exactly what it says on the tin, we source the best products we can find for your home at the best price. We have a team of people constantly scouring the globe for low price furniture and home ware in order for you to buy quality products in these financially difficult times.
We are a friendly flexible company who will do everything possible in order to keep our customers happy. We will reserve orders until our customer is in a position to pay for the item, we can arrange deliveries to meet your busy work schedule, and in fact you can even collect the bathroom mirror you ordered if you need it the same day!
Please contact us and ask what we can do for you, if we dont have something in stock you are looking for we may very well be able to source it!
We are open Monday to Thursday from 9AM to 5PM and Friday from 9AM to 3:00PM. All UK deliveries are FREE and if in stock delivered next working day, please see our delivery page for all details. Discount for large or multiple orders may be possible, please ask! Our aim is to furnish the UK household with quality goods and delivered when you need it.
Buy with confidence we offer a 14 day money back guarantee provided goods are returned as new in original packaging. Please see our terms and conditions of sale.
We accept payment through Paypal only, the quickest and safest payment method.
We do not accept any other payment methods.
Next Day Delivery On Orders Before 9
We dispatch daily Monday to Friday from our Lancashire based warehouse. All our products unless otherwise stated are sent out by a national based UK courier on a next working day delivery service which is included in the price for UK mainland except the far north of Scotland. On in stock items we offer next day delivery when ordered before 9AM. Orders after this time will be shipped the following working day.
Non UK Mainland
Deliveries to the north of Scotland, Northern Ireland, Republic of Ireland and other offshore areas are available at a small surcharge and each item is dependent on weight. These deliveries are usually on a 48hr service, please contact us and we will be happy to calculate the extra cost for your purchase.
Saturday Delivery
We are able to send items out on a Saturday delivery for a small extra cost again dependant on the weight of the item you are buying, please contact us for further details.
Timed Delivery
As with all major couriers, although delivery is guaranteed next day it can be delivered anytime between 9am and 6pm although in most cases the mornings. If you cannot or do not want to wait in all day for your item we can send your purchase out on a guaranteed delivery of either before 9.30am, 10.30am or Noon service. This is at an extra cost for further details please contact us and we will be happy to arrange this for you.
Returns
We offer a 7 day cancellation policy on all items unless otherwise stated.
The item in question must be returned to us as new and in its original packaging. All return requests must be emailed to us within 7 working days and to aid us with our customer service we do ask for a reason if possible.
If you have purchased flat packed furniture we cannot accept returns if the item has been assembled so please check all panels and contents before attempting to assemble the item.
All goods that are returned to us will be checked on arrival to make sure they are as new, and only then will we process your full refund.
Damaged Items
Any damages or faults with any items need to be relayed to us within 3 working days of receipt of goods.
Any noticeable damage caused by a courier can be either be refused on delivery therefore sent back to us by the courier or you will need to call or email us within 24hrs so we can arrange the courier to collect and have the damage assessed. Full refunds including postage costs will be refunded for any items damaged in transit or upon receipt.
For items of low value it may be necessary to email us photographic evidence of damage should we decide returning the item is not cost effective.
Please feel free to contact us to discuss anything that you may have a question about.
We pride ourselves on a quality service and we are happy to address any concerns.
Contact us via the eBay messaging system here
